FAQs
Holiday Shipping Deadlines
In order to have the highest chance of your order arriving before December 25th, please place your order on or before the following dates (earlier is always safest!).
- Canada and USA Minor Outlying Islands: 12/3
- All other international orders: 11/27
- Domestic/Continental USA: December 10th
What brand are your shirts?
All of our shirts are printed on Bella + Canvas brand products. Our Bella+Canvas shirts feel soft and light, with just the right amount of stretch. They're comfortable, and the unisex cut is flattering for both men and women. We can't compliment this shirt enough – it's one of our crowd favorites. And it's sure to be your next favorite too!
Do you have size charts?
There is a size chart listed in the product description of every product! We highly recommend utilizing these to make sure you select the shirt that best fits you, before ordering.
What is the difference between regular shirts, heathered shirts, and triblend shirts?
We've found that the heathered shirts (50% poly, 25% Airlume combed and ring-spun cotton, 25% rayon) usually have a little bit more stretch than the regular colors (100% Airlume combed and ring-spun cotton). The triblend does have more stretch, as well, and the material is high-quality, but slightly thinner (50% poly, 25% Airlume combed and ring-spun cotton, 25% rayon).
How should I care for my printed garment?
Please remove any size or bar code stickers before laundering. Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Do you ship internationally?
Please see our shipping policy page.
Why did my order ship out in separate packages?
We want to make sure we can keep our prices low, so we work with different companies. If your order contains t-shirts and sweaters, you will most likely have separate orders, since we use two different companies for our sweaters and our t-shirts.
My order came in, but I am missing an item.
Your order may be coming in separate packages (see the above question). However, if there was a mistake on our part, please let us know and we will get your order re-sent to you.
Can I cancel an order once it's been placed?
Cancellation may or may not be possible, depending on when you place the order and whether or not production has begun on your item(s). Please contact us as soon as possible for the best chances of cancelling your order with a full refund. We get started on your item(s) just hours after you place your order, in to get you your goodies to you as quickly as possible. For this reason, we cannot guarantee your order can be canceled.
Can I change an order once it's been placed?
Please contact us ASAP if you need to change the address or anything else about your order. If we are notified soon enough, we can sometimes change these aspects of your order with no problems. If your order is already in the final changes of production, it is impossible to make changes.
Do you ever have sales, coupons, or discounts?
Occasionally we do, and our newsletter subscribers are the first to know. You'll also receive a 10% off coupon upon subscribing! You can subscribe on our homepage.
How long does it take my order to get to me?
Please see our shipping policy page.
What is your return policy?
Please see our return policy page.
When do gift cards expire?
We ask that all gift cards be used within one year of purchase date.
If I have a customer service request, how can I get in touch?
Please use the contact page on our website, or email us at hello@solagratia.co. Social media is not the best place to receive a prompt response.